Managed Services utilizes electronic ‘agents’ which are loaded on the computers or servers you choose. They monitor tasks, exceptions, security, files, alerts and more.

You choose what you want to have ‘managed’ by the agents and who receives the alerts (ie. DAMOMICS, You, Multiple People etc). 

Woven into a DAMOMICS Support Contract, Managed Services can ensure that you are way ahead of any issues that may arise in your Point of Sale system or your regular network and servers. As soon as something happens, DAMOMICS Engineers will be on the case. In most instances you will be advised after something has all ready been repaired.

Pricing is available by contacting DAMOMICS.

Below is list of Agents available and their benefits:

Counterpoint Agents:

• File Sizes Approaching Limits
• Files about 2GB cannot be handled by CP Utilities and run slower.
• System Error Logs
• Watches for CP logging of file errors, user exceptions, uses of file utilities.
• Multi-Site Errors
• Monitors both communication and data import errors
• Settlement Errors
• Insures that this file is transmitted daily
• Offline Ticket Updates
• Checks that offline data is created nightly

Security Agents:

• USB Memory Stick Usage
• Monitor the use/misuse of removable devices (someone could copy your data - customer files)
• Anti-Virus Monitoring
• Watches CPU services and checks that the virus definitions are up to date.
• New Programs Installed
• Scans new software / program installs. (Know what is installed on your systems)

Windows Agents:

• Backup Messages
• Reviews that the backup has completed successfully.
• UPS Alerts
• Surveys Connectivity and battery condition
• Internet Connectivity
• Alerts Dropped Connections
• PC Anywhere Monitoring
• Ensures that it is available.
• Disk Space Alerts
• Examines remaining space left on hard drives
• Network Utilization
• Determines if network utilization exceeds 40% or more for 6 minutes.
• Registry Change Alert
• Alerts you to any changes in the registry settings.
• Server Restart
• Audits for clean, dirty and scheduled server shutdowns.
• Memory Available
• Watches if memory is less than 5MB for more than 30 minutes.
• Processor CPU Usage
• Analyze CPU Usage, notifies if it exceeds 97% for more than 5 minutes.
• Scheduled Tasks
• Ensures that all scheduled tasks run.
• IP Address Changes
• Makes sure that applicable programs are updated and run successfully

Copyright 2008 DAMOMICS, Inc

DAMOMICS, Inc

120 West Water Street

Elmira, NY 14901

607-732-5122